Who This Agreement Is Between
This is a legal agreement between:
New Age AI, LLC ("New Age AI", "we," "us," or "our") — the company providing the service
You — the person using our website, funnel, and services
If you're using this service for work or on behalf of someone else (like your employer, collectively the "Client"), then the Client is also bound by these rules.
This Is Legally Binding
Eligibility and Age Restriction
Our services are intended for users who are 18 years of age or older. By using our website or services, you represent and warrant that you are at least 18 years of age. If you are under 18, you may not use our services. New Age AI, LLC reserves the right to terminate accounts of users found to be under the age of 18.
If you use New Age AI's services, click "agree," or sign up for an account, you're legally agreeing to follow these rules.
If you're signing up for the Client, you're promising you have permission to make this agreement for them.
If you don't agree with these terms, don't use the service.
How Disputes Are Handled
If there's ever a problem or disagreement, you agree that:
You'll resolve it through arbitration (a private dispute resolution process)
You can't join with other people to file a group lawsuit
You'll handle disputes one-on-one with New Age AI
1. Accepting These Terms
How you accept: Simply creating an account with a username means you've accepted these terms, even if you've signed other agreements with New Age AI before.
What else you agree to: You also agree to follow New Age AI's other rules and policies, the Privacy Policy (which explains what information we collect and how we protect it), and any other policies that are part of these terms.
Important: Make sure to read all of these policies carefully.
How long this lasts: Once you accept these terms, you're bound by them until either you or New Age AI ends the agreement (see the section about termination for details).
2. Using the Services
Your Rights to Use the Service
What you get: New Age AI gives you permission to use our service, but you're not buying or owning anything. Think of it like renting — you can use it, but it's still ours.
Limitations on your permission:
You can only use it for yourself (can't share, sell, or give it to others)
You can't transfer your account to someone else
New Age AI can take away your permission at any time
If you get software installed on your computers, you can only use it to create AI voice agents
What you DON'T get: You don't own any part of the service. New Age AI keeps all the rights we don't specifically give you.
What New Age AI Provides
The main service: A platform that lets you create customizable AI voice agents that can talk to your customers in a realistic way.
How it works: Our platform connects different pieces together:
Speech recognition — records what people say
AI processing — figures out how to respond using large language models
Voice generation — converts the response back into speech
Activity report — lets you view everything through a monthly report
What makes it special: The platform is designed to be fast and make conversations feel natural and human-like, with features like handling interruptions and filtering background noise.
Third-Party Services
Important to know: New Age AI works with other companies (called "Providers") to make our service work. This includes companies like Go High Level (for CRM management, including automated workflows and pipeline updates) and Twilio (for telephone numbers).
What this means for you:
Your conversations and data will be shared with these other companies solely to deliver services to you
Each company has its own rules and terms
You might need separate accounts with some of these companies
If you use your own accounts, you'll pay those companies directly instead of through New Age AI
What You CAN'T Do
Absolutely forbidden:
Sell, rent, or share your access with others
Use it for anything illegal
Create AI voice agents for illegal purposes
Use New Age AI's name, logos, or trademarks without permission
Try to copy, reverse-engineer, or steal our software
Use bots or automated tools to scrape our website
Upload viruses or try to hack our systems
Pretend to be someone else
Use the service to train your own AI models or create competing products
Consequences: If you break these rules, New Age AI can terminate your access to our service immediately.
Service Updates
New Age AI will regularly update and change our service, and we might add new features, remove existing features, require you to update software, or make these changes without telling you first.
Fees and Pricing
Prices are listed on our website. New Age AI can change prices, but your current subscription price won't change until your next billing period. New Age AI's fees are separate from what partner companies charge. If you need premium features from companies like Twilio or Go High Level, you'll need to pay them separately.
Setup Fees
Setup fees are determined based on the complexity of the client's individual requirements and will be communicated prior to onboarding. New Age AI reserves the right to adjust setup fees based on the scope of work required to configure, integrate, and deploy the service for each client.
Third-Party Service Fees and Pass-Through Costs
New Age AI will only charge clients the exact amount billed to us by third-party providers for additional services required to operate the platform. These pass-through costs include, but are not limited to, carrier fees, platform fees, and regulatory compliance costs. New Age AI does not mark up these fees.
A2P (Application-to-Person) Messaging Approval: Clients are required to pay for each A2P registration and approval attempt, regardless of whether the attempt is approved or rejected by the carrier. New Age AI is not responsible for carrier decisions regarding A2P approval, and no refunds will be issued for unsuccessful attempts.
AI Bot Usage Fees
Each subscription plan includes up to $25.00 per month in AI bot usage fees. If bot usage exceeds $25.00 in any given billing period, the client is responsible for paying the full amount that exceeds this threshold. Excess usage fees will be billed at the end of each billing cycle. If payment for excess usage is not received, the client's account will be paused until the outstanding balance is paid in full. New Age AI is not responsible for any loss of service, data, or business resulting from an account pause due to non-payment of excess usage fees.
3. Creating an Account
Registration Process
To use New Age AI's services, you need to create an account by filling out our registration form.
What you're promising when you sign up:
All the information you provide is true and accurate
You'll keep your information updated if anything changes
You can delete your account anytime if you want to
Who Can Use This Service
You must be at least 18 years old to use this service. You can only use this service if you are legally allowed to sign contracts, are not banned from using this type of service in the US or your country, and are not restricted by export control laws.
Your Account Security
You'll choose a username and password when you create your account. Keep your login information safe and secret. Don't share your account or password with anyone. You're responsible for everything that happens with your account. Tell New Age AI immediately if someone uses your account without permission, you think your password has been stolen, or you notice any security problems.
4. Intellectual Property Rights, Ownership, and Permissions
a. Your Content: Any content you upload or send through our platform is yours. You keep full ownership of it. New Age AI doesn't claim any ownership of your content and will only use it in the ways explained in this agreement.
b. What You Allow Us to Do: You give New Age AI permission to use your content to run and improve our services. This includes storing, analyzing, editing, and sharing your content — but only as needed to provide you with the service.
If your content is HIPAA protected, we will not store your call recordings, transcripts, or logs, not access your data while it is on the platform, and not use your data to train our AI.
If your content is not HIPAA protected, we will store your call data, recordings, and transcripts until you delete it or the retention period ends, and may use this stored data to improve call performance. We do not use your content to gather personal customer insights or caller details.
If you send us any suggestions or ideas (called "Feedback"), we can use them however we like, for free. You confirm that you have the right to share this feedback with us.
c. Our Rights: Everything that makes our service work — like the software, images, sounds, logos, and AI technology — belongs to New Age AI or our partners.
d. Third-Party Providers: Some parts of our service use tools from other companies. These companies also need permission to use your content to do their job. Each one has its own terms and policies, which you should read.
5. Aggregate Stats
New Age AI tracks how you use the platform and collects data in a way that doesn't identify you personally. This data helps us understand overall usage and performance. New Age AI owns this anonymized data and can use it to run, improve, promote, and develop our services.
6. Communications
By using our services or agreeing to these terms, you agree that New Age AI may contact you through email, calls, SMS messaging, or push notifications. Message frequency will vary. Message and data rates may apply.
These messages may include information about your account, updates on new features or service changes, and news about New Age AI or industry trends.
You can choose to stop receiving non-essential communications at any time by following the unsubscribe instructions in our emails or by replying STOP to any SMS message. We may still send important messages related to your account or use of the service.
7. SMS Messaging Terms
Consent to Receive SMS Messages
By opting in through our website forms at new-age-ai.com/landlord or new-age-ai.com/snapshot-onboarding-form-page, you may consent to receive SMS messages from New Age AI, LLC. Two types of SMS messages may be sent:
Transactional SMS — appointment confirmations and reminders, service onboarding updates, account notifications, and service-related follow-ups
Promotional SMS — new service announcements, special offers, and marketing communications (only sent to contacts who provide separate, explicit, voluntary written consent)
Voluntary Consent
Your consent to receive SMS messages from New Age AI, LLC is entirely voluntary. You are not required to provide consent as a condition of purchasing any product or service, or completing any transaction with us. Both SMS consent checkboxes on our forms are unchecked by default and are not required fields. You may submit any form without checking either SMS consent checkbox.
Direct Consent Only
Consent to receive SMS messages is collected directly by New Age AI, LLC only. We do not share, sell, rent, transfer, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes. Consent obtained through our forms applies solely to communications from New Age AI, LLC and is not transferred to any other entity.
Required Disclosures
Message frequency varies
Message and data rates may apply
Reply STOP to unsubscribe at any time
Reply HELP for help
Consent is not a condition of purchase
Carrier Liability Disclaimer
New Age AI, LLC is not responsible for any delays or failures in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your network operator. SMS message services are provided on an "as is" basis. New Age AI, LLC shall not be liable for any delays or undelivered messages. Mobile carriers are not liable for delayed or undelivered messages.
For full details about our SMS program, please visit: new-age-ai.com/sms-policy
Privacy Policy: new-age-ai.com/privacy_policy_page
Terms & Conditions: new-age-ai.com/terms_conditions
8. Term and Termination
a. When These Terms Start: These terms start the day you either create an account or first agree to them, and they stay in effect as long as you're using the services.
b. When New Age AI Can End or Suspend Your Access: New Age AI can pause or end your access right away and without notice if you break any part of these terms, the law requires us to stop offering the service, or it becomes impossible to continue providing the service. If we end your account and you paid in advance, we'll refund the unused portion of your subscription on a pro-rated basis.
c. What Happens if You Don't Pay: If you don't pay your subscription fees, your account will be paused until payment is made. New Age AI is not responsible for any loss of access or data during this pause.
d. How You Can Cancel: You can stop using the service by letting us know you no longer want the service.
e. What Happens After Termination: Once your account is terminated, you'll lose access to the services and your account, and any data or files in your account may be deleted.
f. What Still Applies After Termination: Terms related to ownership of content, data use, our rights, limitations of liability, and legal terms survive termination.
9. Changes to These Terms
New Age AI may update these Terms from time to time. We'll post the updated version on our website and update the "last modified" date. For existing users, updated Terms take effect 30 days after posting or emailing — whichever comes first. If you keep using the service after changes go into effect, that means you accept the new Terms.
10. Indemnity
a. Your Responsibility to Protect New Age AI: If something goes wrong because of how you use the service, you agree to protect New Age AI and its team from any legal claims or costs, including using the services in a way that breaks the law, violating these Terms or someone else's rights, or causing harm through negligence or bad behavior.
b. When New Age AI Will Protect You: New Age AI agrees to protect you if someone sues you claiming that our platform violates their intellectual property or that we acted with serious misconduct or broke the law.
c. What Happens if a Court Tries to Block Your Use: New Age AI may change the service so it no longer violates any rights, get permission for you to keep using it, or end your access and give you a refund for the unused portion of your subscription.
d. When New Age AI Is Not Responsible: New Age AI is not responsible for claims that happen because you changed or misused the service in a way we didn't allow, or you didn't protect your login or account.
11. Disclaimer of Warranties and Conditions
a. Use at Your Own Risk: You understand that you're using New Age AI's services at your own risk. The services are provided "as is" and "as available." New Age AI doesn't make any promises about quality, performance, or reliability.
b. No Guarantees About Performance: New Age AI doesn't guarantee that the services will always be available, work without errors, or always be fast or problem-free.
c. Verbal or Written Advice Isn't a Promise: Advice or information from New Age AI doesn't create any new promises or guarantees unless clearly written in these terms.
d. You're Responsible for Call Charges: Unless you've set specific limits to control your call volume, New Age AI will not block any incoming voice traffic. You're responsible for paying for all minutes used.
12. Limitation of Liability
a. We're Not Responsible for Certain Types of Damages: To the fullest extent allowed by law, New Age AI won't be responsible for lost profits, revenue, or data; business disruptions; costs for replacement services; or any indirect or unexpected damages.
b. Maximum Amount Either of Us Could Be Liable For: If New Age AI is ever found legally responsible for something under these terms, liability shall not exceed the greater of $100 or the total amount you paid New Age AI in the 12 months before the issue happened.
13. Governing Law and Dispute Resolution
a. Governing Law: These Terms are governed by the laws of the State of New Jersey.
b. Arbitration Instead of Court: Legal disputes will be handled through binding arbitration, not in court. Exceptions include disputes about intellectual property rights, claims of theft or privacy violations, and requests for emergency legal actions.
c. Try to Work It Out First: Before going to arbitration, we both agree to try to resolve the issue informally. Send written notice to [email protected] and follow up with a mailed copy to 10 Meadow Ln, Delran, NJ 08075. We'll aim to meet within 45 days of receiving the notice.
d. No Jury Trials: You and New Age AI agree to give up the right to a trial by judge or jury.
e. No Class Actions: You agree to handle any legal claim against New Age AI on your own, not as part of a group or class action.
f. Arbitration Rules and Process: Arbitration will be run by the American Arbitration Association (AAA), follow AAA's Commercial Arbitration Rules, take place in Mt. Holly, NJ, and be decided by a single arbitrator.
14. International Use
You can use New Age AI's services from anywhere in the world, but some features may not be available in your country. If you use the services outside the United States, you're responsible for following your local laws.
15. Severability, Waiver
If any provision of these Terms is found unenforceable, that provision will be severed from these Terms and not affect the validity of any remaining provisions. Any waiver or failure to enforce any provision on one occasion will not be deemed a waiver of any other provision.
16. Export Control
You agree not to use, share, or move New Age AI's services in ways that break U.S. or other applicable laws.
17. Notices
Important notices will be sent in writing by hand delivery, courier, certified mail, or email to [email protected]. To send us a notice, please email: [email protected].
18. Assignment
You can't transfer your rights or responsibilities under these Terms to anyone else without written permission from New Age AI. New Age AI is allowed to transfer its rights at any time.
19. Force Majeure
New Age AI is not responsible for delays or failures to deliver services due to events outside of our control, including natural disasters, war, terrorism, government actions, pandemics, or other emergencies.
20. Contact Us
New Age AI, LLC
10 Meadow Ln, Delran, NJ 08075
Email: [email protected]
Phone: (856) 577-6153
Website: new-age-ai.com